Emergency Services (02) 9419 5412

Frequently Asked Questions

1.Should I go to the dentist during the coronavirus pandemic?

As a COVID-safe dental practice, we have taken all necessary precautions to ensure that our patients can go to the dentist without any fear of risk related to the ongoing pandemic. At Sunrise Dental, our team has worked hard to create a COVID-safe environment so that you can attend to all your general and cosmetic dentistry needs right away.
In particular, it's important that corrective procedures be done as soon as required - as cases like tooth decay, gingivitis, broken teeth, and other dental conditions can worsen over time if left untreated. So you should come to see us in these cases during the coronavirus pandemic. With Sunrise Dental, you would be with the confidence that you'll be going to a certified COVID-safe dental practise.

02 9419 5412

2.Is it safe to go to the dentist during the Covid 19 pandemic?

Yes! In areas where there are stay at home restrictions, people are still allowed to visit the dentist for necessary dental care and It is important that you do not put off or delay going to the dentist if you are experiencing dental problems.
However, like most things during the ongoing coronavirus pandemic, there are certain changes we've had to make for your safety. At Sunrise Dental, our top priority is ensuring that you feel and are safe during your visit to us. Sunrise Dental is a registered COVID safe business - we fully comply with the NSW Health guidelines on best practices, COVID safety procedures, and are up to date with the latest directives on running a dental clinic in New South Wales during the ongoing pandemic.

3.What precautions has Sunrise Dental taken to be COVID-Safe?

To meet the guidelines set out by the NSW Health, ADA (Australian Dental Association) and Australian Dental Council for creating a safe dental clinic during the COVID-19 pandemic, we've made a number of changes to how we operate our dental practises as part of our COVID-19 Safety Plan.

Pre-appointment screening
Prior to an appointment, we call patients to confirm they haven't:
 • returned from overseas or interstate travel in the past 14 days
 • elt unwell, including but not limited to symptoms of COVID-19 such as fever, cough, sore throat, or shortness of breath
 • had any contact with a confirmed or suspected case of COVID-19 in the past 14 days
 • The pre-appointment screening process serves as the first line of defence to ensure that we avoid any exposure in our clinic.

On arrival
On arrival, markers on the floor or chairs help patients keep a safe distance, and we ensure patients sanitise their hands, perform a temperature check, and re-check the pre-appointment questions. These measures ensure the safety of all patients and staff present.

Hygiene & Training
All staff including dentists working in the clinic are fully vaccinated and they are still checked daily for any COVID symptoms in order to prevent any risk of transmission.
Our staff have also undergone training and obtained COVID safety certificate in the workplace. New hygiene protocols have been put in place to sanitise our clinics both before and after every appointment - as per the standards set out by the NSW Health and ADA (Australian Dental Association). If you have any questions regarding our COVID safety plan and protocols then feel free to call us for more information.

02 9419 5412

4.Why is it better to get teeth whitened at dentist?

Non-professional teeth whitening services aren't regulated.
Our trained professional dentists and hygienists are permitted to use products with higher concentrations of hydrogen peroxide.
Teeth whitening at the dentist usually works much professional than Non-professional teeth whitening. In addition to the stronger peroxide solution that's used in dental offices, heat or light or both can be used to speed up and intensify the whitening effects of professional treatment.
The actual whitening process involves the dentist applying a gel made of 15% to 35% hydrogen peroxide to your front teeth. Hydrogen peroxide can penetrate the porous outer layer of your teeth and break apart stain compounds using a chemical reaction called oxidation.
Check out Sunrise teeth whitening special offer on www.dentalsunrise.com . Bring out your best smile today!
02 9419 5412

5.How Often Should You Have a Dental Cleaning?

General guidelines state that patients should make an appointment for a professional dental cleaning at Sunrise Dental every 6 months. While this is ideal for most people, some will need to come in every 3 months and others will only need to come in every nine or 12 months.
Getting your teeth cleaned and polished not only gives you a great smile, but it also prevents future decay and gum disease. Getting your teeth cleaned every 6 months gives Sunrise Dental team a chance to examine your oral health.
02 9419 5412

6.Why do I have bad breath ?

Bad breath is more than embarrassing.
Causes of bad breath include food, tobacco products, poor dental hygiene, health problems, dry mouth, oral infections, dental problems, or medications.
Symptoms of bad breath include unpleasant odor or taste in the mouth, dry mouth, or white coating on the tongue.
Book your dental services today at Sunrise Dental, our friendly team will help you get rid of bad breath with your sweet smile.
02 9419 5412

7.Is there a difference between electric toothbrush and manual toothbrush?

In general, electric toothbrushes do decrease more plaque and gingivitis than manual toothbrushes. A latest study shows that after 3 months of use, plaque was reduced by 21 percent and gingivitis by 11 percent. Oscillating (rotating) toothbrushesseem to work better than just vibrating toothbrushes.
Electric toothbrushes clean teeth and gums much better than a manual toothbrush. Scientists found that people who use an electric toothbrush have healthier gums, less tooth decay and also keep their teeth for longer, compared with those who use a manual toothbrush.

8.Is mouthwash useful for daily dental hygiene?

Mouthwash every day is a good addition to your oral care routine. If used daily, it is a great way to freshen your breath
Mouthwash can be used to control bad breath. It can also help reduce the severity of several oral diseases such as receding gums, gingivitis, dry mouth, and plaque build-up.
However, mouthwash only provides about 1% of total dental cleaning. 99% of plaque removal is done by professional dental cleaning service or daily tooth brushing motion.
Come to Sunrise Dental to find out the best products and solutions.

9.How often do I have to see a dentist?

A: Generally, people should make an appointment for a professional dental cleaning every 6 months. While this is ideal for most people, some will need to come in every 3 months and others will only need to come in every nine or 12 months.
Regular dental cleanings or checking are an essential part of good oral hygiene. Besides keeping your teeth and gums healthy, it allows your dentist to get a look at what's going on with your teeth so any issues like cavities or gingivitis can be treated as early as possible.

10.Do I need to see a dentist when I don’t have a problem?

Majority of dental diseases are sub-clinical, in other words, no symptoms. However, once there is a disease, the longer you leave it, the more complicated and expensive it becomes to fix it. A regular half yearly check can rule out any potential problems, addressing them before they get any bigger.

11.I don’t like dentist, do I still need to come to the dentist regularly?

As mentioned above, a regular 6-month, 9-month or even 12-month check may be needed. Individual variations apply and this is determined by clinical examination from a dental professional.

12.Is it painful to see a dentist?

-This can vary across different people, but if you don’t see a dentist, it will be more painful when problems are left and not addressed.

13.Can dental cleaning whiten my teeth?

Yes, dental cleaning can remove the external staining, leaving your teeth and you with a brighter smile.

14.Is it expensive to see a dentist in Sydney?

If you leave your teeth without checkups for a long ime, it will become expensive to maintain and treat when there are problems. However, if you do regular check, it will be very affordable for periodic maintenance.
It is expensive when you leave the problems untreated or never have a regular check as they simply become more complicated to treat when they become worse.

15.Does cleaning hurt your teeth?

No, it doesn’t. We believe quality trumps everything. Our clinic uses German made ultrasonic instrument for teeth cleaning, the science behind it is to vibrate the bacteria and dental stones off. No damage will be made to your teeth.

16.Does whitening hurt your teeth?

No, whitening gels is mde of special chemicals to penetrate inside the teeth and break down the staining. The most common discomfort is sensitivity is due to the pores being open up while the staining is removed. There is absolutely no damage to your teeth as long as it is done in a dental professional setting.

17.Can I still do braces now I am an adult? How much will it be?

Yes you definitely can. With the advancement of technology and materials, more and more adults can now achieve their desired outcome from even clear braces, e.g. Invisalign, clear correct, smile club etc.. Dr William Yiu obtained professional training from Specialist orthodontist and is an expert in this dental cosmetic treatments

18.Do you bulk bill under Medicare for dental treatments?

Yes we do. Eligible children can receive this dental bulkbilling service through Child Dental Benefit Schedule. Check with Medicare https://www.humanservices.gov.au/individuals/services/medicare/child-dental-benefits-schedule or give us a call at 02 9419 5412 to discuss about your children’s dental treatments.

19.I have dental private health fund, do I still need to pay?

This is a great question. At Sunrise Dental Chatswood, we want to ensure a stress free affordable payment for all dental treatments. This is why we offer HICAPS machine on-the-spot claiming service. The amount covered depends on the level of your dental private health funds. Most dental health funds will cover 50%-80% of given dental treatments, up to your annual limit. Check with your private health funds.

20.Which private health funds should I choose to maximise my benefits in dental treatments?

At Sunrise Dental Chatswood, we are partnered with all th major dental healthfunds including NIB, HCF, Medibank, Bupa, CBHS. With HICAPS on-the-spot claiming, we also accept all other private healthfunds, which makes your dental treatment more affordable regardless the fund.

21.I don’t have a private health funds, how much do I need to pay?

We are very transparent about our dental services’ fees. Due to variety of dental services and procedures, our team would need to discuss with you in person. Dr William YIU and Dr Geoff Atherton will work with you to create a personalized treatment plan that suits your needs.

22.Do I have to worry about visiting a dentist for the first time?

Visiting the dentist doesn’t have to be a worry inducing experience. It’s totally normal to feel anxious and nervous, but here at Sunrise Dental, we put you first. You can as we do our very best to make your visit is anxiety and discomfort free as much as possible.
This article will be a very quick brief informative one about the different anaesthetics commonly used in dental clinics, topic and injectable. But also just kind of giving you a quick tip list on how to have an effective amazing experience in your first visit.

23.What are local anaesthetics?

Local anaesthesia numbs the teeth and gums to prevent you from feeling discomfort during dental treatment. There are two types of local anaesthetics: topical and injectable.
A topical anaesthetic helps numb the surface of the gums. It may be used to help eliminate the prick or slight sting that some patients feel from the injection. The topical anaesthetic is applied with a swab, spray or adhesive patch.
Injectable anaesthetics work to prevent pain in the area of the mouth where treatment will take place. They generally are injected near the treatment site or elsewhere in the mouth to help block nerve endings and temporarily numb mouth.

24.How can I be a “good” patient?

As a patient, your role is to let us know any issues you are having, we are here to listen and help:
• Be sure to let us know any existing medical conditions or changes in your health history since your last visit.
• Let us know if anything changed since we last saw you/or you visited a dentist
• Even just ask us any questions on how to better maintain your teeth etc, and we’re more than happy to give you great advice
• Tell us about any drugs you are taking (prescription or over-the-counter including alternative therapies such as herbs). Remember to mention any drug allergies or dependencies you have and any problems you've had with medications in the past.
Any dental treatment plan is personal, and here at Sunrise Dental we are committed to inform you about all your options. Let’s work hand in hand to make your dental maintenance a breeze and comfortable.

Talk to our friendly team today!

(02) 9419 5412

Easy Access...

Travelling by Car

Ticketed parking on Thomas St, and also in the new Albert Ave underground parking facility next door. Motorcycle parking bays are also available on Thomas St for free. Wheelchair accessible.

Travelling by Train

BA 2 minute walk from Chatswood train station. Exit to the right (past Australia Post) walk up Thomas St to Pacific Highway. We are on the corner of Pacific Highway and Thomas St.

Get In Touch

Bookings or Enquiries

(02) 9419 5412

Our Location

Suite 101, level 1,781 Pacific Highway (Cnr Thomas St) Chatswood 2067, NSW

Office Hours

9:00am - 6:00pm
9:00am - 5:00pm
Sunday appointments only for emergency dental treatments
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